Client: CloudFlow Enterprise SaaS
Enterprise AI Support Chatbot with Grounded RAG Knowledge Base
35.4%
Tier-1 Ticket Deflection
1.2s
Average Response Time
0.00%
Hallucination Rate
94%
Customer CSAT Score
Challenge:
Rapid international customer growth overwhelmed the support team, causing first-response times to climb past 14 hours for complex technical...
Architecture:
Built an enterprise Retrieval-Augmented Generation (RAG) assistant connected to private product documentation, Jira issue archives, and API...
Stack:
RAG Architecture
Qdrant Vector DB
OpenAI GPT-4o
LangChain
Python FastAPI
Cohere Rerank